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Quality Management System
Skills Programme, Level 5, 10 credits

SAQA ID 15228
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How you will learn:

This focused programme builds your capacity to design, implement, and improve a Quality Management System (QMS) specific to skills development practices. You'll be equipped to align your organisation’s training with quality assurance standards and compliance requirements.


🎓 Delivery Methods

Blended Online Learning

In-Person Group Training (minimum 10 delegates)


🕒 Programme Duration

Online: 6 hours of contact time over 3 days + 27 days LMS access for assessment preparation

Onsite: 3 days of classroom training


📑 Certification

ETDQA-endorsed Certificate of Competence on successful completion of the assessment

What this course will enable you to do - Your learning Outcomes

The Quality Management System for Skills Development Programme is designed to equip Skills Development Facilitators, Training Providers, and HRD practitioners with the knowledge and tools to design, implement, and maintain a robust Quality Management System (QMS) aligned to legislative and accreditation requirements. This programme covers essential components such as policy development, process mapping, compliance monitoring, continuous improvement, and internal audits within the context of education and training. Participants will learn how to ensure the delivery of high-quality learning interventions that meet the standards of SETAs, QCTO, and other regulatory bodies. Ideal for those involved in managing accredited training, this programme supports credibility, efficiency, and sustainable excellence in skills development.

✅ Identify and interpret quality assurance requirements for skills development
✅ Design a fit-for-purpose QMS for organisational training practices
✅ Develop effectiveness indicators to measure training quality
✅ Implement and continuously improve the QMS for skills development

Modules - What you will learn

  1. 📌 Module 1: Understanding Quality Assurance Requirements
Identify quality requirements from applicable legislation
Interpret organisational training quality standards

📌 Module 2: Designing a QMS for Skills Development
Plan and structure a quality management system
Define processes, procedures, and documentation

📌 Module 3: Developing Effectiveness Indicators
Determine quality indicators linked to training performance
Align indicators to organisational outcomes

📌 Module 4: Implementing and Improving the QMS
Roll out the QMS across training interventions
Monitor, evaluate, and enhance QMS elements

Who Should Apply?

Is This Qualification for You?

✔️ Training Managers
✔️ HR Managers and Skills Development Facilitators (SDFs)
✔️ ETD Practitioners responsible for training quality and compliance

Entry Requirements

To enroll in this qualification, you should:

Communication at NQF Level 4
Mathematical Literacy at NQF Level 4
Computer Literacy at NQF Level 4

What to Expect from the Assessment Process:

📄 Portfolio of Evidence

To be submitted within 4 weeks of training
Includes documentation developed during QMS design and implementation
Upload to LMS via suitable medium (video, documents, templates) as per the assessment guide

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.


How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

R2515/mo x 12 months
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included
✔ Includes access to FEISA final exam

Blended Learning – Full Payment

R31 480/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included
✔ Includes access to FEISA final exam

Blended Learning – Monthly Plan

R3134/mo x 12 months
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included
✔ Includes access to FEISA final exam

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Evelyn Salisbury-Stegmann

education, training & development practitioner
As a seasoned education, training and development practitioner, Evelyn has over 30 years of experience in the field. After matriculating, Evelyn’s zest for live and passion for adventure led her to join the South African Navy. Her military background provides her with a strong foundation in leadership, teamwork, self-discipline and structure that continues to be a strong contributor to her many successes. ​
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One of Evelyn’s highlights is her contribution to the chapter titled “Design, develop and evaluate outcomes-based learning programmes” in the book A Basic Guide to Human Resources Management” published by Fleet Street publishers​
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As a highlight motivated, creative and passionate induvial, with a strong character and a “work hard, play hard” attitude. Evelyn is innovative and constantly elances value with quality delivery.​

Marlene Burden

Learning and development specialist | ED Technologist | Instructional Designer | Authentic Life Coach | Business Coach.

Marlene Burden is a highly accomplished Independent Life Coach and Learning & Development Consultant with over 34 years of expertise in the field. With a strong foundation in Human Resource Management and numerous certifications, including National Certificates in OD ETD Practices and Generic Management,

Marlene has made a profound impact on skills development and training. As the former Managing Director of Khulisane Academy, she spearheaded business operations, digital transformation, learning material development, and provider accreditation projects. Her career has encompassed roles such as Group Training Manager at Call Guard and Training Manager at the SA National Defence Force, where she led mentorship programs, facilitated skills development, and pioneered learning strategies.

Marlene's contributions include designing and developing national qualifications, implementing digital learning solutions, and mentoring thousands of learners and professionals. Driven by a passion for education, Marlene continues to empower individuals and organisations through innovative training, coaching, and personal development initiatives at Authentilife.

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

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