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Office Administration Management
Skills Programme, Level 4, 19 credits

SAQA Registration nr. 110003, 110026, 110009, 109999
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How you will learn:

Unlock your ability to run a smooth and professional office. This programme empowers learners to streamline administration, implement fraud control, and ensure the efficient management of service providers and records. Whether you're an admin professional or a team leader, this programme helps you build effective systems and improve organisational operations.


🎓 Delivery Methods

Blended Online Learning

In-Person Group Training (minimum 10 learners)


🕒 Programme Duration

Online: 8 hours over 4 days, plus 56 days for assessment

Onsite: 4 full training days


📄 Certification Outcome

Successful learners receive a Certificate of Competence, endorsed by the SETQAA.

What this course will enable you to do - Your learning Outcomes

The Office Administration Management Skills Programme is designed to equip office professionals with the knowledge and competencies needed to manage administrative functions efficiently and support overall organisational effectiveness. The programme covers key areas such as office systems, records management, communication, time and resource coordination, customer service, and basic financial administration. Participants will learn how to implement best practices in office procedures, manage support teams, and contribute to smooth daily operations. Ideal for office managers, senior administrators, and executive assistants, this programme strengthens the backbone of administrative excellence in any organisation.

By the end of this skills programme, you will be able to:

✅ Develop effective administrative procedures
✅ Manage and maintain administration records
✅ Identify, detect and prevent fraud in office environments
✅ Manage external service providers professionally and contractually

Modules - What you will learn

📌 Module 1: Developing Administrative Procedures

Design and document efficient admin systems
Align procedures with organisational goals

📌 Module 2: Office Fraud Awareness & Prevention

Identify risks in the office environment
Assist in implementing control measures against fraud

📌 Module 3: Records Management

Develop, organise, and control office records
Ensure compliance with record-keeping legislation

📌 Module 4: Managing Service Providers

Set service standards and agreements
Manage contractor relationships and performance

Who Should Apply?

Is This Skills Programme for You?

This programme is ideal for:

✔️ Office administrators and clerks
✔️ Section, team or department managers
✔️ HR or operations staff responsible for office systems or service providers
✔️ Anyone responsible for maintaining office records or admin processes

Entry Requirements

To enroll, learners should be competent in:

✔ Communication at NQF Level 3
✔ Mathematical Literacy at NQF Level 3
✔ Computer Literacy at NQF Level 3

What to Expect from the Assessment Process:

Your journey to certification includes the following assessment steps:

✔️ Formative Assessment:
Throughout the programme, you will complete assessment activities to demonstrate understanding of assessment planning, evidence gathering, and judgment.
✔️ Final Integrated Summative Assessment (FISA):
Within four weeks of completing the training, you will submit a portfolio of evidence.
✔️ Portfolio of Evidence (PoE):
You’ll compile a comprehensive PoE that includes assessment plans, tools, evidence records, and feedback — demonstrating your ability to conduct valid, fair, and reliable assessments.
✔️ Document Review and Questioning:
Your assessor will evaluate all documentation and conduct questioning to test your applied knowledge and decision-making ability.
✔️ Certification:
Once competence is confirmed, you will receive a Statement of Results issued by the SETA Quality Assurance Partner (QAP).

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.


How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

This option is currently not available for this course
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included

Blended Learning – Full Payment

R4400/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included


Blended Learning – Monthly Plan

This option is not available for this course
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Tatenda Mufunda

education, training & development practitioner
Tatenda Mufunda has over 14 years of experience in training and development, specialising in learnership facilitation, assessment, moderation and curriculum development. She holds a Master in Strategic Management and a B.com in Marketing Management. Tatenda’s academic competencies reflect deep subject knowledge, effective teaching and assessment practice, curriculum development, and academic support, making her highly competent in both higher education and training and development environments.
Tatenda is a passionate and innovative Facilitator who thrives on leveraging digital platforms to deliver enriching classroom experiences.

“Striving to create a dynamic and inclusive learning environment that fosters curiosity, collaboration, and growth.”

Janelle Gravett

Education, training & development practitioner

Janelle has been involved in the skills development area in industry sectors such as hospitality, travel, mining, manufacturing, business process outsourcing and services (BPS & O) and education and skills development.

She has a wealth of experience in learning and development methodologies and is an expert in the skills development legislation. ​ She is an Assessor, Moderator and Skills development Facilitator and works with a number of different SETAs.​

She has been part of the QCTO occupational qualification development team for SDF Administrator and Practitioner and part of the development team for the Contact Centre manager Occupational qualification. Currently Janelle is part of the CEP team for the development of the Occ Qualification for Sales and Marketing. ​

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

Ready to Start?
Applications are now open for the next intake.

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