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Occupational Certificate: Office Supervisor,
Level 5, 240 credits

SAQA Registration nr. 118740 / Learnership Registration nr. 32 Q 320222 17 240 5
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How you will learn:

Are you ready to take charge of an office environment, lead teams, and ensure smooth operations? This nationally recognised occupational qualification empowers you to confidently supervise office processes while upholding performance, compliance, and teamwork.


💡 Learning Approach
This 12-month learning journey combines theoretical training, practical workplace experience, and internal assessments to prepare you for the External Integrated Summative Assessment (EISA) administered by the QCTO’s Assessment Quality Partner (AQP).


📚 Nationally Recognised Qualification
Earn 240 credits at NQF Level 5. On successful completion of the EISA, you will be awarded the Occupational Certificate: Office Supervisor by the Quality Council for Trades and Occupations (QCTO).


🧭 Play a Key Role in Office Efficiency
South Africa’s growing service-based economy needs competent office supervisors who can lead with confidence, manage systems, guide teams, and uphold compliance across sectors.


⏱️ Programme Duration
12 months including theory, work experience, internal assessment, and EISA preparation.

What this course will enable you to do - Your learning Outcomes

The Occupational Certificate: Office Supervisor is a comprehensive qualification aimed at equipping individuals with the knowledge, skills, and competencies required to coordinate and oversee office operations effectively. This programme covers a broad range of responsibilities including team supervision, workflow management, administrative systems, customer service, and workplace communication. Learners will develop the ability to support organisational efficiency by ensuring that office functions are carried out professionally and in compliance with organisational standards. Ideal for aspiring or current supervisors, this qualification prepares individuals for leadership roles within office environments across various sectors.

By the end of this programme, you will be able to:

✅ Plan, prepare and support recruitment, selection, and disciplinary processes
✅ Organise and coordinate daily office activities efficiently
✅ Coach and mentor others in a supportive and constructive manner
✅ Communicate effectively and manage internal stakeholders
✅ Resolve workplace conflicts professionally
✅ Identify and ensure compliance with office-related regulations
✅ Perform basic financial controls and reporting function

📄 Certification Outcome
Learners who meet all requirements and pass the EISA will receive the Occupational Certificate: Office Supervisor from the QCTO.

Modules - What you will learn

This qualification consists of seven practical modules aligned with the duties of an Office Supervisor:

📌 Module 1: Recruitment, Selection and Disciplinary Processes
Support key HR functions with practical skills in recruitment, selection, and managing employee discipline.

📌 Module 2: Organise & Coordinate Work Activities
Streamline workflow and manage office routines with confidence and clarity.

📌 Module 3: Coach & Mentor Others
Develop the capacity to guide, support and empower others through mentorship.

📌 Module 4: Communicate Effectively
Master verbal and written communication for clarity, professionalism and stakeholder engagement.

📌 Module 5: Resolve Conflict
Identify the root of conflicts and apply effective conflict management strategies in the office.

📌 Module 6: Office Compliance
Ensure the office environment aligns with relevant policies, laws and operational standards.

📌 Module 7: Perform Basic Financial Controls and Reporting
Handle budgets, track expenses, and report effectively to support sound financial administration.

Who Should Apply?

Is This Qualification for You?

This qualification is ideal for:
✔ Office administrators and coordinators preparing for a supervisory role
✔ Team leaders or office managers seeking formal certification
✔ Public or private sector employees in administrative environments
✔ Individuals transitioning into leadership roles within office operations

Entry Requirements

To enroll in this qualification, you should:

✔ Communication at NQF Level 4

What to Expect from the Assessment Process:

✔ Internal Assessment
After each module, you’ll submit a Portfolio of Evidence according to the programme schedule. This includes assignments, practical tasks, and assessments that demonstrate your understanding and ability to apply what you've learned.

✔ External Integrated Summative Assessment (EISA)
Once your internal assessments are complete, you’ll qualify to sit for the EISA, conducted by a registered QCTO Assessment Quality Partner (AQP) at an approved centre. This final external exam focuses on your ability to meet the programme’s exit-level outcomes and is required for qualification certification from the QCTO.

🧾 Note: The EISA is overseen by a registered assessor and administered at an accredited venue. The QCTO issues the final certificate upon successful completion.

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.

How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

R2515/mo x 12 months
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Full Payment

R31 480/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Monthly Plan

R3134/mo x 12 months
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Alwyn Naicker

education, training & development practitioner
Alwyn Naicker has over 20 years of experience in training and development, specializing in empowering learners with practical skills and professional growth. He holds a BA Honours in Psychology, which has given him a strong foundation in understanding human behavior and effective communication, along with a recently completed MBA dissertation that enhances his strategic and organizational insight. Alwyn is also highly skilled in Microsoft Office, delivering comprehensive training in Excel, Word, PowerPoint, and Outlook to help professionals optimize their workplace performance.

Alwyn believes in lifelong learning and the transformative power of education.
“Helping individuals unlock their potential through practical skills and confidence-building is at the heart of my work.”

Tatenda Mafunda

Learning and development specialist | ED Technologist | Instructional Designer | Authentic Life Coach | Business Coach.

Tatenda Mufunda has over 14 years of experience in training and development, specialising in learnership facilitation, assessment, moderation and curriculum development. She holds a Master in Strategic Management and a B.com in Marketing Management. Tatenda’s academic competencies reflect deep subject knowledge, effective teaching and assessment practice, curriculum development, and academic support, making her highly competent in both higher education and training and development environments.

Tatenda is a passionate and innovative Facilitator who thrives on leveraging digital platforms to deliver enriching classroom experiences. 


“Striving to create a dynamic and inclusive learning environment that fosters curiosity, collaboration, and growth."

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

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