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Negotiation Skills Programme,
Level 4, 5 credits

SAQA Registration nr. 13948
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How you will learn:

The Negotiation Skills Programme is designed to develop the confidence, strategies, and techniques needed to conduct successful negotiations in a business context. Whether dealing with clients, suppliers, partners, or internal teams, effective negotiation is key to achieving mutually beneficial outcomes. This programme covers essential elements such as preparation, communication styles, bargaining tactics, managing conflict, and closing deals. Participants will gain practical skills to influence outcomes, build strong relationships, and add value through collaborative negotiation practices.


💡 Learning Approach

Delivered via blended online learning or in-person classroom sessions, this short course balances self-insight, leadership thinking, and practical business development.


⏱️ Programme Duration

Online Learning: 4 hours contact time over 2 days, plus 19 days for assessment; LMS access for 21 days


Onsite Group Training: 2 days in-person (minimum 10 learners)


📄 Certification Outcome

Successful learners receive a Certificate of Competence, endorsed by the SETQAA.

What this course will enable you to do - Your learning Outcomes

The Negotiation Skills Programme is designed to develop the confidence, strategies, and techniques needed to conduct successful negotiations in a business context. Whether dealing with clients, suppliers, partners, or internal teams, effective negotiation is key to achieving mutually beneficial outcomes. This programme covers essential elements such as preparation, communication styles, bargaining tactics, managing conflict, and closing deals. Participants will gain practical skills to influence outcomes, build strong relationships, and add value through collaborative negotiation practices.

By the end of this skills programme, you will be able to:

✅ Explaining the need for negotiation skills in business.
✅ Explaining the steps in the negotiation process.
✅ Applying the steps in the negotiation process to an authentic situation.
✅ Explaining strategies that could be used in negotiation. 

Modules - What you will learn

📌 Module 1: The need for negotiation skills in business

Introduction to negotiation
Reasons why managers negotiate
Decisions that managers need to negotiate on

📌 Module 2: Steps in negotiation

The eight steps used in negotiation process
Reasons negotiations fail
Common mistakes negotiators make
Apply the steps in negotiation

📌 Module 3: Strategies that could be used by negotiation
Tactics to delay negotiation
Methods to break a deadlock
Types of closure

Who Should Apply?

Is This Skills Programme for You?

This programme is ideal for:

✔ Emerging entrepreneurs starting new ventures
✔ Team leaders and supervisors seeking to develop leadership capacity
✔ Business incubator or development programme participants

Entry Requirements

To enroll, learners should be competent in:

✔ Communication at NQF Level 3
✔ Mathematical Literacy at NQF Level 3
✔ Computer Literacy at NQF Level 3

What to Expect from the Assessment Process:

Your journey to certification includes the following assessment steps:

✔️ Formative Assessment:
Throughout the programme, you will complete assessment activities to demonstrate understanding of assessment planning, evidence gathering, and judgment.
✔️ Final Integrated Summative Assessment (FISA):
Within four weeks of completing the training, you will submit a portfolio of evidence.
✔️ Portfolio of Evidence (PoE):
You’ll compile a comprehensive PoE that includes assessment plans, tools, evidence records, and feedback — demonstrating your ability to conduct valid, fair, and reliable assessments.
✔️ Document Review and Questioning:
Your assessor will evaluate all documentation and conduct questioning to test your applied knowledge and decision-making ability.
✔️ Certification:
Once competence is confirmed, you will receive a Statement of Results issued by the SETA Quality Assurance Partner (QAP).

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.


How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

This option is currently not available for this course
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included

Blended Learning – Full Payment

R4400/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included


Blended Learning – Monthly Plan

This option is not available for this course
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Tatenda Mufunda

education, training & development practitioner
Tatenda Mufunda has over 14 years of experience in training and development, specialising in learnership facilitation, assessment, moderation and curriculum development. She holds a Master in Strategic Management and a B.com in Marketing Management. Tatenda’s academic competencies reflect deep subject knowledge, effective teaching and assessment practice, curriculum development, and academic support, making her highly competent in both higher education and training and development environments.
Tatenda is a passionate and innovative Facilitator who thrives on leveraging digital platforms to deliver enriching classroom experiences.

“Striving to create a dynamic and inclusive learning environment that fosters curiosity, collaboration, and growth.”

Janelle Gravett

Education, training & development practitioner

Janelle has been involved in the skills development area in industry sectors such as hospitality, travel, mining, manufacturing, business process outsourcing and services (BPS & O) and education and skills development.

She has a wealth of experience in learning and development methodologies and is an expert in the skills development legislation. ​ She is an Assessor, Moderator and Skills development Facilitator and works with a number of different SETAs.​

She has been part of the QCTO occupational qualification development team for SDF Administrator and Practitioner and part of the development team for the Contact Centre manager Occupational qualification. Currently Janelle is part of the CEP team for the development of the Occ Qualification for Sales and Marketing. ​

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

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Applications are now open for the next intake.

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