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Manage Team Relationships Skills Programme,
Level 5, 30 credits

SAQA Registration nr. 252027, 12433, 114226, 117853
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How you will learn:

This practical programme enables managers and team leaders to develop strong interpersonal relationships, resolve workplace conflict, and communicate with confidence—critical skills for a thriving, productive team culture.


🎓 Delivery Methods

Blended Online Learning

In-Person Group Training (minimum 10 delegates)


🕒 Programme Duration

Online: 60 days LMS access (includes 8 contact hours and summative assessment)

Onsite: 4 days of classroom training


📄 Certification Outcome

Once you complete the summative assessment and submit a Portfolio of Evidence, you’ll receive a Certificate of Competence endorsed by the SETQAA.

What this course will enable you to do - Your learning Outcomes

The Manage Team Relationships Skills Programme is designed to develop the interpersonal and relational skills required to build and maintain effective, collaborative teams in the workplace. This programme focuses on communication, emotional intelligence, conflict resolution, trust-building, and diversity management—core elements that strengthen team dynamics and productivity. Participants will learn how to foster positive working relationships, handle interpersonal challenges, and create an inclusive and supportive team environment. Ideal for supervisors, team leaders, and aspiring managers, this programme enhances the human side of leadership and contributes to overall organisational harmony and success.

By the end of this skills programme, you will be able to:

✅ Build and sustain professional workplace relationships
✅ Use effective communication techniques in various team settings
✅ Identify, interpret, and manage conflict in the workplace
✅ Conduct effective negotiations to resolve team challenges

Modules - What you will learn

This skills programme covers four key phases of project management through these modules:

📌 Module 1: Building Relationships
Establishing rapport with team members and stakeholders
Strategies for ongoing relationship management
Emotional intelligence in leadership

📌 Module 2: Communication Techniques
Active listening and feedback
Communication styles for diverse teams
Adapting communication across the value chain

📌 Module 3: Conflict Management
Identifying early signs of conflict
Conflict resolution frameworks
Maintaining professionalism during conflict

📌 Module 4: Negotiation Skills
Planning and preparing for workplace negotiations
Applying win-win negotiation strategies
Role-playing negotiation scenarios

Who Should Apply?

Is This Skills Programme for You?

This course is ideal for:
✔️ Middle managers seeking to improve their leadership skills
✔️ Professionals preparing for promotion into management
✔️ Team leaders transitioning into strategic roles
✔️ HR and training practitioners

Entry Requirements

To enroll, learners should be competent in:

✔ Communication at NQF Level 4
✔ Mathematical Literacy at NQF Level 4
✔ Computer Literacy at NQF Level 4

What to Expect from the Assessment Process:

Your journey to certification includes the following assessment steps:

✔️ Formative Assessment:
Throughout the programme, you will complete assessment activities to demonstrate understanding of assessment planning, evidence gathering, and judgment.
✔️ Final Integrated Summative Assessment (FISA):
Within four weeks of completing the training, you will submit a portfolio of evidence.
✔️ Portfolio of Evidence (PoE):
You’ll compile a comprehensive PoE that includes assessment plans, tools, evidence records, and feedback — demonstrating your ability to conduct valid, fair, and reliable assessments.
✔️ Document Review and Questioning:
Your assessor will evaluate all documentation and conduct questioning to test your applied knowledge and decision-making ability.
✔️ Certification:
Once competence is confirmed, you will receive a Statement of Results issued by the ETD Quality Assurance Partner (QAP).

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.


How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

This option is currently not available for this course
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included

Blended Learning – Full Payment

R4400/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included


Blended Learning – Monthly Plan

This option is not available for this course
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included


Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Leandra van der Merwe

education, training & development practitioner
Leandra started her career in training and development 25 years ago as a project manager. She qualified as Education Training and Development Practitioner in 2012. She has a BCom Degree in Industrial Psychology and various other qualifications in the field of project management and security. She has assisted many companies with accreditation, learning material design and development as well as enhancing the learning culture through management development and skills development.

Leandra is passionate about people development and her favourite quote is:
“A day not spend learning is a day wasted.”

Alwyn Naicker

Education, training & development practitioner

Alwyn Naicker has over 20 years of experience in training and development, specializing in empowering learners with practical skills and professional growth. He holds a BA Honours in Psychology, which has given him a strong foundation in understanding human behavior and effective communication, along with a recently completed MBA dissertation that enhances his strategic and organizational insight. Alwyn is also highly skilled in Microsoft Office, delivering comprehensive training in Excel, Word, PowerPoint, and Outlook to help professionals optimize their workplace performance.

Alwyn believes in lifelong learning and the transformative power of education.


“Helping individuals unlock their potential through practical skills and confidence-building is at the heart of my work.”

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

Ready to Start?
Applications are now open for the next intake.

Already have relevant experience?
Apply for RPL