');

Coaching and Mentoring Skills Programme,

Level 3,4,5, 15 credits

SAQA Registration nr. 117874, 117877, 117865
Write your awesome label here.



How you will learn:

This programme is designed for aspiring or current coaches, mentors, or learning facilitators who want to develop practical, accredited skills in a focused and flexible format. It combines expert-led guidance with blended learning to help you apply coaching and mentoring techniques confidently and effectively in real-world learning and workplace environments.


💡 Learning Approach:

Blended learning with expert-led sessions and practical application in coaching and mentoring contexts


📚 Notional Hours:

150 notional hours combining theory, practice, and structured learner support activities


🕒 Contact Time:

6 hours of online facilitator-led sessions over 3 days, with 27 days of preparation for assessment


📝 Assessment Duration:

Final assessment includes a 2-hour observation-based component and submission of evidence through your chosen digital format (e.g. video or documents)


📄 Certification Outcome:

Receive a Statement of Results issued by the ETD Quality Assurance Partner (QAP)

What this course will enable you to do - Your learning Outcomes

This programme equips learners with the knowledge, techniques, and confidence to perform coaching and mentoring roles within workplace and learning environments. You will gain the ability to guide and support individuals in achieving their personal, professional, or educational goals through structured, intentional engagement.

Upon completion, you will be able to assess learner needs, create development plans, and use appropriate coaching and mentoring skills to foster growth, build trust, and unlock potential. You’ll also learn to document progress, provide feedback, and evaluate the effectiveness of your support interventions.

Whether you're mentoring new employees, coaching learners through assessments, or guiding team members in their growth journeys, this programme will prepare you to make a lasting impact on individual and organisational development.

Modules - What you will learn

Throughout this programme, you will complete the following modules designed to build your coaching and mentoring capability in real-world contexts:

💡 Module 1: The Concept of Coaching and Mentoring
Understand the core principles, roles, and boundaries of coaching and mentoring within the Occupational Learning System (OLS).

🧭 Module 2: Conduct a Needs Analysis and Develop an Individual Development Plan
Learn how to identify learner needs and create tailored development plans that guide growth and performance improvement.

🤝 Module 3: Provide Guidance and Coaching
Develop the skills to engage, support, and empower learners through meaningful, structured conversations and interventions.

📝 Module 4: Recording and Reporting
Maintain clear, accurate records of coaching or mentoring sessions, learner progress, and the guidance provided.

📈 Module 5: Evaluate and Review for Improvement
Review the effectiveness of your coaching and mentoring, gather feedback, and make improvements to support continuous learner development.

Who Should Apply?

Is This Skills Programme for You?

✔️ You’re a trainer, facilitator, coach, or mentor looking to deepen your support skills
✔️ You work in HR, learning & development, or supervisory roles and want to guide others more effectively
✔️ You want to formalise your coaching or mentoring experience with accredited training
✔️ You’re involved in supporting learners through assessment, onboarding, or workplace development
✔️ You want to build more meaningful, structured, and goal-oriented learner relationships

Entry Requirements

To enroll in this qualification, you should:

✔️ You have exposure to education, training, or development environments
✔️ You are involved in supporting or guiding learners, employees, or team members
✔️ You possess basic communication and interpersonal skills essential for one-on-one support
✔️ You are comfortable with documentation and record-keeping in a structured learning or workplace context
✔️ You are motivated to help others grow through coaching or mentoring relationships

What to Expect from the Assessment Process:

Your journey to certification includes the following assessment steps:

✔️ Formative Assessments:
Throughout the programme, you’ll complete practical activities and reflections that demonstrate your ability to apply coaching and mentoring skills effectively.
✔️ Final Integrated Summative Assessment (FISA):
After training, you’ll submit a final assessment that includes evaluated documentation from your coaching or mentoring sessions and a demonstration of your approach via observation or video.
✔️ Portfolio of Evidence (PoE):
You will compile a structured PoE that includes development plans, session records, progress tracking, and evaluation tools aligned to programme outcomes.
✔️ Assessment Submission Format:
Assessment evidence can be uploaded via video clips or other approved digital formats to the Learning Management System (LMS) or shared directly with your assessor.
✔️ Certification:
Upon successful completion, you will receive a Statement of Results issued by the ETD Quality Assurance Partner (QAP).

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.


How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.

Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

This option is currently not available for this course
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Full Payment

R4400/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Monthly Plan

This option is not available for this course
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Evelyn Salisbury-Stegmann

education, training & development practitioner
As a seasoned education, training and development practitioner, Evelyn has over 30 years of experience in the field. After matriculating, Evelyn’s zest for live and passion for adventure led her to join the South African Navy. Her military background provides her with a strong foundation in leadership, teamwork, self-discipline and structure that continues to be a strong contributor to her many successes. ​
​
One of Evelyn’s highlights is her contribution to the chapter titled “Design, develop and evaluate outcomes-based learning programmes” in the book A Basic Guide to Human Resources Management” published by Fleet Street publishers​
​
As a highlight motivated, creative and passionate induvial, with a strong character and a “work hard, play hard” attitude. Evelyn is innovative and constantly elances value with quality delivery.​

Janelle Gravett

Education, training & development practitioner

Janelle has been involved in the skills development area in industry sectors such as hospitality, travel, mining, manufacturing, business process outsourcing and services (BPS & O) and education and skills development.

She has a wealth of experience in learning and development methodologies and is an expert in the skills development legislation. ​ She is an Assessor, Moderator and Skills development Facilitator and works with a number of different SETAs.​

She has been part of the QCTO occupational qualification development team for SDF Administrator and Practitioner and part of the development team for the Contact Centre manager Occupational qualification. Currently Janelle is part of the CEP team for the development of the Occ Qualification for Sales and Marketing. ​

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

Ready to Start?
Applications are now open for the next intake.

Already have relevant experience?
Apply for RPL