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Occupational Certificate: Office Administrator,
Level 5, 445 credits

SAQA Registration nr. 102161 / Learnership Number: 32 Q 320059364455
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How you will learn:

Do you have an eye for organisation and a heart for service? This comprehensive and nationally recognised qualification is designed to equip you with the professional office, communication and coordination skills required in any modern administrative environment—whether you’re supporting a team, a department, or entire organisation.


💡 Learning Approach
Over 24 months, you'll embark on a structured journey that includes theoretical training, hands-on work experience, and internal assessments—culminating in the External Integrated Summative Assessment (EISA) administered by the QCTO’s Assessment Quality Partner (AQP).


📚 Nationally Recognised Qualification
Gain a 445-credit qualification at NQF Level 5 through SAQA Qualification ID 102161. The certificate is awarded by the Quality Council for Trades and Occupations (QCTO) upon successful completion of all assessments.


🧭 Your Role in Business Operations
As an Office Administrator, you will be the nerve centre of the organisation—ensuring that departments run smoothly, information flows efficiently, compliance is maintained, and clients are served professionally. This programme empowers you to operate confidently across HR, marketing, customer service, finance, and more.


⏱️ Programme Duration
24 months, including 36 days of facilitated training, self-paced learning, workplace application and EISA preparation.

What this course will enable you to do - Your learning Outcomes

The Occupational Certificate: Office Administrator is designed to develop competent professionals capable of managing a variety of administrative tasks essential to the smooth functioning of an organisation. This qualification provides learners with practical skills in office systems, communication, customer service, record-keeping, financial administration, and office technology. Emphasis is placed on accuracy, organisational efficiency, and professionalism. Ideal for individuals entering or progressing within the administrative field, this programme equips learners to take on key support roles across a wide range of industries and work environments.

By the end of this programme, you will be able to:

✅ Manage operational resources effectively and ethically
✅ Perform administrative support across multiple departments using digital systems
✅ Support HR functions, including recruitment, onboarding, and wellness
✅ Assist with data processing to support skills planning
✅ Provide support in marketing and public relations functions
✅ Communicate clearly to maintain excellent customer relationships
✅ Coordinate support services for special projects within the organisation

📄 Certification Outcome
Learners who meet all requirements and pass the EISA will receive the Occupational Certificate: Office Supervisor from the QCTO.

Modules - What you will learn

This qualification consists of seven practical modules aligned with the duties of an Office Supervisor:

📌 Module 1: Introduction to Office Administration
Understand the key roles and responsibilities of an office administrator in a modern organisation.

📌 Module 2: Work Readiness
Build professional behaviours, workplace ethics, time management and accountability skills.

📌 Module 3: Document Management
Gain skills in managing and organising office documentation using digital systems.

📌 Module 4: Meeting Support
Learn how to plan, prepare for and support effective internal meetings.

📌 Module 5: Resource Management
Acquire knowledge of asset tracking, procurement, office supply management and cost control.

📌 Module 6: Tender and Procurement Support
Understand public sector and private procurement systems and how to support compliance.

📌 Module 7: Staffing Administration
Support HR with processes such as recruitment, induction, wellness, and skills development.

📌 Module 8: Workplace Skills Plan Development Support
Process and prepare data for skills development submissions and reporting.

📌 Module 9: Marketing Administration Support
Assist with logistics, communication, and coordination of promotional activities.

📌 Module 10: Customer Relationships
Learn how to build and maintain strong internal and external customer service interactions.

📌 Module 11: Support Project Administration
Contribute to the planning, monitoring, and reporting of internal organisational projects.

Who Should Apply?

Is This Qualification for You?

This qualification is ideal for:
✔ Entry-level and aspiring office administrators
✔ Clerical staff looking to upskill for coordination or supervisory roles
✔ Individuals in public, private, or non-profit sectors who manage office-based operations
✔ School leavers seeking a career path in administration with broad progression routes

Entry Requirements

To enroll in this qualification, you should:

✔ Communication at NQF Level 4

What to Expect from the Assessment Process:

✔ Internal Assessment
After each module, you’ll submit a Portfolio of Evidence according to the programme schedule. This includes assignments, practical tasks, and assessments that demonstrate your understanding and ability to apply what you've learned.

✔ External Integrated Summative Assessment (EISA)
Once your internal assessments are complete, you’ll qualify to sit for the EISA, conducted by a registered QCTO Assessment Quality Partner (AQP) at an approved centre. This final external exam focuses on your ability to meet the programme’s exit-level outcomes and is required for qualification certification from the QCTO.

🧾 Note: The EISA is overseen by a registered assessor and administered at an accredited venue. The QCTO issues the final certificate upon successful completion.

Learning Support
How You’ll Stay Connected and Supported:

✔ Join Online Contact Sessions (Blended Learning only)
If you’re enrolled in our Blended Learning programme, you’ll attend regular online sessions with a facilitator. These sessions offer interactive training, assessment guidance, and real-world application discussions to deepen your learning.

✔ Access Your Self-Study Resources (Self-Study learners)
Self-study learners can progress at their own pace with access to structured course materials, guided activities, and assessment preparation tools—all available on your learning platform.

✔ Engage with Your Online Community (Available to all learners)
All learners can connect through discussion forums, peer sharing, and collaborative spaces. Whether you’re studying independently or in a group, your questions and insights help shape a richer learning experience.

How to Apply for a Course — Simple & Supported

Whether you're new or returning, this guide shows exactly how to apply, register, and begin learning with Khulisane.
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Choose Your Learning Plan

Flexible options to fit your goals, lifestyle, and budget

Self-Study Plan -
Monthly Plan

R2515/mo x 12 months
Flexible, independent learning with structure and support check-ins.


✔ No live training sessions
✔ Includes structured block program
✔ Access to live assessment prep (where no recordings exist)
✔ Feedback from assessors after each submission
✔ Grouped by start date to ensure pacing and support

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Full Payment

R31 480/once off
Structured learning with live support and real-time interaction.


✔ Includes live facilitator-led sessions
✔ Peer collaboration and personalised feedback
✔ Full access to resources and learning blocks
✔ Enrol now to join the next available start date

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Blended Learning – Monthly Plan

R3134/mo x 12 months
Same full support, spread across manageable payments.


✔ Everything in the Full Payment plan
✔ Monthly, interest-free payments
✔ Enroll now to reserve your place in the upcoming intake

✔ No registration fees
✔ Study material included
✔ Includes access to EISA final exam

Please note VAT is not included in the prices listed above.
Our subject matter expertise

Meet our SMEs

Alwyn Naicker

education, training & development practitioner
Alwyn Naicker has over 20 years of experience in training and development, specializing in empowering learners with practical skills and professional growth. He holds a BA Honours in Psychology, which has given him a strong foundation in understanding human behavior and effective communication, along with a recently completed MBA dissertation that enhances his strategic and organizational insight. Alwyn is also highly skilled in Microsoft Office, delivering comprehensive training in Excel, Word, PowerPoint, and Outlook to help professionals optimize their workplace performance.

Alwyn believes in lifelong learning and the transformative power of education.
“Helping individuals unlock their potential through practical skills and confidence-building is at the heart of my work.”

Tatenda Mafunda

Learning and development specialist | ED Technologist | Instructional Designer | Authentic Life Coach | Business Coach.

Tatenda Mufunda has over 14 years of experience in training and development, specialising in learnership facilitation, assessment, moderation and curriculum development. She holds a Master in Strategic Management and a B.com in Marketing Management. Tatenda’s academic competencies reflect deep subject knowledge, effective teaching and assessment practice, curriculum development, and academic support, making her highly competent in both higher education and training and development environments.

Tatenda is a passionate and innovative Facilitator who thrives on leveraging digital platforms to deliver enriching classroom experiences. 


“Striving to create a dynamic and inclusive learning environment that fosters curiosity, collaboration, and growth."

Everything you need to know about this qualification in one downloadable PDF — including modules, duration, assessments, and learning outcomes.

Perfect for funded learners

Includes:
Customisable quotation letter
Overview of fees, duration & modules
Employer benefit summary: Why sponsor this qualification?

Need Help Deciding? 
We’re here to support you in making the right choice.

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