Occupational Certificate, Office
Administrator, Level 5, 445 credits

SAQA Registration nr. 102161 / Learnership Registration nr. 32Q320059364455
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methodology

  • Approach:  Blended Learning 
  •  Duration: 24 months
  •   Knowledge module: 1320 notional hours
  • Practical skills: 1550 notional hours 
  •  Work experience: 1580 notional hours 
  • Statement of Results: access to EISA 

                                   target group

                                This qualification is designed for learners who wish to study towards the occupation as Office Administration in a
                                variety of working context. 

                                  Entry requirements

                                It is assumed that learners entering this programme are competent on Level 4 with Communication

overview

This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.


Qualified learners will be competent to support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. The learner will also understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.

the purpose of the qualifications

The occupational qualification is to equip learners with the broad-based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.


The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled office administrator, prepared for further, more specific study in the various fields, which enables easier progression routes.ns.

What's included

 Exit level outcomes

On completion of this qualification, you will be able to:

  1. Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
  2. Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
  3. Assist in selection process, induction, employee wellness and skills development of employees.
  4. Process given data to complete a Workplace Skills Plan.
  5. Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
  6. Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
  7. Plan, administer and provide support services to a special project within an organisation.

 Modules

  1. Introduction to Office Administration
  2. Work readiness
  3. Document management
  4. Meeting support
  5. Resource management
  6. Tender and procurement support
  7. Staffing administration
  8. Workplace skills plan development support
  9. Marketing administration support
  10. Customer relationships
  11. Support project administration

 Recognition of prior learning (RPL)

RPL for access to the qualification: Khulisane and approved workplaces may recognise prior learning against the relevant access requirements. Application forms are available from our offices.
RPL for access to the external integrated summative assessment: Khulisane and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record.

 Assessment

Internal assessment: Portfolio of evidence will be submitted per programme schedule after the training of each module. Assessment activities include evaluating all documentation produced during the process and questioning to test knowledge and ability to apply.  This assessment leads to entrance into the External Integrated Summative Assessment (EISA). 
EISA: The EISA is conducted by an assessor, through the relevant QCTO Assessment Quality Partner (AQP) at an approved assessment centre.  The QCTO issues of the qualification certificate. The EISA focusses on the exit level outcomes and associated assessment specifications. 

 Online contact sessions

You will attend online sessions with a facilitator for the training of each module, assessment preparation and work experience discussions.

 Join your online community

Participate in your online discussions with your co-learners and share your input on the topic.
Our subject matter expertise

Meet our SMEs

Mischele Keates

Education, training & development practitioner
Mischele started her career in learning and development in 2010 after spending many years in various management positions, across various industries. ​ With her passion for people and the desire to pass on the experiences and skills she had acquired, Mischele made the significant career shift into the field of learning and development. ​ Since qualifying as an Education Training and Development Practitioner, she has been involved in providing various learning and development services, including developing learning material and managing numerous learnerships to many diverse clients.​

Vacancy

ETD Practitioner
To be filled soon.

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Closing date: 31 march 2025
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