Emotional Intelligence at Work
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Author: Courseware
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Level: Intermediate
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Study time: 24 hours
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Video time: 10 hours
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Exams: 1 hour
Course overview
What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:
- Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
- Self-regulation – of emotions, standards of honesty, and adaptability.
- Motivation – drive to achieve goals, commitment, and initiative.
- Empathy – high sense of diversity, compassion, and is driven to assist others.
- Social Skills – skills in conflict management, communication, and leadership.
Certification included
Learn all the necessary tools and be a confident professional from day one. Master the tools used by top professionals to boost your skills and confidence in the field.
What's included?
You will be able to:
- Define and practice the areas of emotional intelligence in the workplace.
- Identify and control your emotions.
- Successfully communicate and maintain relationships with others.
- Identify nonverbal communication and consider this information when engaging.
- Successfully execute conflict resolution and overcome other obstacles in the workplace.
- Exhibit empathy and reverence for others.
- Identify anxious and stressful emotions and better control these negative emotions.
Discuss with others
Participate in our online community, share thoughts and ideas, increase connection, get help with your learning.
Take aways
Download and/or print your certificate and Learner Guide for future reference.
Assessment activities
We will check your deliverables and grade your performance.
Booking form
We require your relevant information to issue
a valid tax invoice.