Crisis Management

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  • Author: Courseware
  • Level: Intermediate
  • Study time: 24 hours
  • Video time: 10 hours
  • Exams: 1 hour
Course overview

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.

Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. 

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Certification included
Learn all the necessary tools and be a confident professional from day one. Master the tools used by top professionals to boost your skills and confidence in the field.

What's included?

You will be able to:

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Learn concerning behaviors
  • Know what a trigger is and how that can escalate
  • Understand the proper response to an event




The Chinese use two brush strokes to write the word 'crisis.' One brush stroke stands for danger; the other for opportunity. In a crisis, be aware of the danger--but recognise the opportunity.

-John F. Kennedy-

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 Take aways

Download and/or print your certificate and Learner Guide for future reference.

 Assessment activities

We will check your deliverables and grade your performance.

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